Frequently Asked Questions

When will I receive my order?

Typically products are delivered within 14 days of order, however it depends on the shipping option that you choose as well as where your items are being delivered to.

Which payment methods are accepted?

We accept Visa, MasterCard and American Express card payments via Stripe. We believe this is the safest and most secure payment method available online.

How should I wash my clothing?

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colours. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Are the packaging materials eco-friendly?

We try to do our best to minimise waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.The poly bags used in our packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.

What is your returns policy?

You can view our full returns policy by clicking here.

Send us an email

Please read our FAQ before sending us a message. If the answer you’re looking for is not there, feel free to send us a message below and we will get back to you ASAP. Thanks.

Alternatively, you can contact us via email: contact@thestoicstore.com